Orders:
1. How do I place an order?
Simply browse our catalog, add your chosen books to the cart, and proceed to checkout with your delivery and payment details.
2. Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 2 hours of placing it. Please contact our support team as soon as possible.
3. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track it through your account dashboard.
4. I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder. If it’s not there, contact us with your name and payment details for assistance.
Shipping & Returns:
1. What are your shipping charges?
We offer free shipping on orders above ₹500. For orders below that, a small delivery fee may apply based on your location.
2. How long does delivery take?
Orders are usually delivered within 4–7 business days, depending on your location.
3. Do you accept returns or exchanges?
Yes, we accept returns for damaged or incorrect items within 7 days of delivery. The item must be unused and in original condition.
4. What should I do if I receive a damaged book?
Please contact our support team within 48 hours of receiving the order with photos of the damage, and we’ll arrange a replacement or refund.
Payment:
1. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and popular wallets like Paytm, PhonePe, and Google Pay.
2. Is it safe to pay online?
Yes, all transactions are secured with SSL encryption and processed through trusted payment gateways.
3. Can I pay Cash on Delivery (COD)?
Yes, COD is available on select orders and locations. Additional charges may apply.
4. My payment failed, but money was deducted. What should I do?
In most cases, failed payments are auto-refunded within 3–5 business days. If not, please contact us with your transaction ID.